Brand Voice: How To Converse With Customers That Matter


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By Nic von Schneider Nov 16, 2022





In the vast digital landscape where countless voices clamor for attention, there's one thing that can set a brand apart like no other—its voice. The concept of "brand voice" transcends mere words; it's the soul of your brand speaking to the world. It's the unique melody that resonates with your audience, the tone that colors every interaction, and the personality that forges lasting connections.

In this journey through the intricacies of brand voice, we'll delve deep into the art and science of crafting a voice that not only reflects your brand's identity but also captivates and engages your audience. From understanding the nuances of tone and style to unraveling the psychology behind brand voice, we'll equip you with the knowledge and insights to harness this powerful tool to its fullest potential.

Let's take a quick journey, one that promises to unlock new dimensions of brand authenticity, resonance, and influence. It's time to let your brand's voice be heard and make a lasting impression in the hearts and minds of your customers.

What Is Brand Voice?

Your Brand Voice is the distinct personality your Brand takes on across all of its communications. It's the way you speak to your customers, both in terms of the words you use and the tone you convey.

Your Brand Voice serves two purposes: to humanize and reverberate with an intentional audience, and to differentiate itself from competition.

This only works if it's recognizable and consistent whenever the Brand writes or speaks through it's brand messaging, website copy, social media content, or advertising campaings.

Ultimately, your Brand should be as recognizable as talking to an old friend from among a group of people.


Why Is Your Brand Voice Important?

Your brand voice is an essential part of your brand marketing and content promotion because it helps you connect with your customers on a deeper level. When your customers can relate to your brand's personality, they're more likely to trust you and do business with you. A strong brand voice can also help you build brand loyalty and attract new customers.

Stand Out From Competition

It helps you stand out from the competition. In a world where there are millions of businesses vying for attention, a strong brand voice can help you cut through the noise and get noticed. When your customers know what to expect from you, they're more likely to choose you over your competitors.

Builds Market Authority

It builds trust, credibility, and authority. When you communicate with your customers in a clear, consistent, and authentic way, they're more likely to trust you and do business with you.

A strong brand voice shows that you're confident in your products or services, and that you're committed to providing a great customer experience.

Connects Emotionally

It helps you connect with your customers on an emotional level. A strong brand voice can help you connect with your customers on an emotional level, which can lead to stronger relationships and increased loyalty. When your customers feel like they can relate to your brand, they're more likely to buy from you and recommend you to their friends.

It helps you build a community around your brand. A strong brand voice can help you build a community around your brand. When your customers feel like they're part of something bigger than themselves, they're more likely to be engaged and supportive of your brand. This can lead to increased word-of-mouth marketing, which can help you reach new customers and grow your business.


How To Develop A Winning Brand Voice

Your brand voice is important because it helps you connect with your customers on a deeper level. When your customers can relate to your brand's personality, they're more likely to trust you and do business with you.

A strong brand voice can also help you build brand loyalty and attract new customers. There are a few things you can do to develop your brand voice:

Start by defining your brand values

What are the things that are most important to your company? What do you stand for? Once you know your values, you can start to develop a brand voice that reflects them.

Consider your target audience

Who are you trying to reach with your brand? What are their needs and wants? Once you know your target audience, you can start to tailor your brand voice to appeal to them.

Be consistent

Once you've developed your brand voice, it's important to be consistent with it across all channels. This means using the same tone, language, and style in all of your communications.

Be authentic

Your brand voice should be authentic to your company and its values. Don't try to be something you're not.


Examples Of Potent Brand Voice In Action

When developing your own brand voice, it's important to consider your company's values, target audience, and overall branding strategy. With a strong brand voice, you can build relationships with your customers, increase sales, and improve your brand overall.

Apple's Brand Voice

Apple's brand voice is simple, elegant, and aspirational. It reflects the company's values of innovation, design, and quality. Through their social media, website, and presentation, Apple's website consistently uses clean language and powerful visuals to create a sense of luxury and sophistication.

Nike's Brand Voice

Nike's brand voice is bold, confident, and inspiring. It reflects the company's commitment to helping athletes achieve their goals. For example, Nike's marketing campaigns often feature a lifestyle approach which features a range of people, not necessarily professional athletes, who are overcoming personal challenges and achieving their goals.

Warby Parker's Brand Voice

Warby Parker's brand voice is friendly, approachable, and helpful. It reflects the company's mission to make high-quality eyewear more affordable and accessible. One of the ways that they achieve this is through their website which website features a "Try On at Home" program that allows customers to try on glasses before they buy them.

Dove's Brand Voice

Dove's brand voice is empowering and inclusive. It reflects the company's mission to "build a more beautiful world, one where beauty is a source of confidence, not anxiety." For example, Dove's marketing campaigns often feature real women of all shapes, sizes, and ages.

Old Spice's Brand Voice

Old Spice's brand voice is humorous and irreverent. It reflects the company's mission to "make men smell great, not like flowers." For example, Old Spice's commercials are often funny and self-deprecating.


Next Steps

No matter what the catalyst, a rebrand is a major undertaking that should not be taken lightly. It is important to carefully consider the ultimate goal and what the transformation looks like 1, 2, even 5 years down the road. involved before making the decision to rebrand.

A rebrand can be a powerful tool for businesses that are looking to make a change. However, it is important to carefully consider all of the factors involved before making the decision to rebrand.

It’s important to remember: brands have a shelf life. The more closely you manage the expectations of customers and guide their perceptions, the more customers you will win. But after enough time, almost every organization will have to factor a rebrand into their growth initiatives.

But by following these tips, you can create a brand that will outcompete other brands and net you more wins by staying on the court longer.

GLYPH is an internationally-recognized brand strategy and brand design agency and consultancy. Our team has been at the forefront of innovating brand strategies and have frequently been rated as one one of the best branding agencies in Michigan.

Is a rebrand on your horizon? Curious how much more competitive your business could be after implementing a new postioning strategy? Grab a cup of coffee with us (in person or virtually) andlet's talk about your goals.



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